Coronavirus Guarantee - Book with Confidence! See more
The Stag Company Coronavirus Book with Confidence Guarantee!
In line with the latest Government announcement, some venues and events will be legally required to check the Covid status of visitors over 18, such as nightclubs. Please check the requirements before departing for your trip.
More information on this can be found here: www.gov.uk/guidance/nhs-covid-pass
If you’re travelling outside the UK, please ensure you are up to date on the latest travel information. Please refer to Government guidance here: www.gov.uk/guidance/travel-advice-novel-coronavirus and www.gov.uk/foreign-travel-advice
You can still get your weekend locked in, safe in the knowledge that we’ve got your back. We’re keeping our Coronavirus Guarantee in place just in case anything should change.
If your booking is directly affected by Covid-19 Government restrictions
Change the location
Swap your activities
Amend your group size
Postpone your booking to a later date
Terms apply.
Freeze your funds & use them to book before Dec 2022
...and if all else fails, you can request a refund!
We’re an ABTA member so you’re in safe hands
We’re an ABTA member so we will take great care to look after your booking – and your money. Not all Stag providers are members of ABTA, so we recommend that you bear this in mind when shopping around.
We pride ourselves on truly caring about each and every one of our customers which is why we created the Stag Company Ethical Promise.
By becoming an ABTA member, we commit to following their strict Code of Conduct, and all package bookings made with us are financially protected, so you know that your money is in safe and capable hands.
Terms apply Visit the ABTA Website
A little bit about our flexible options, which are already working well for our customers!
Postponing Bookings
Since the pandemic struck in March 2020, we’ve been working hard to postpone 1000+ bookings. These groups have now got peace of mind as well as a brilliant event to look forward to!
Covid-Secure Venues
We have liaised with all our trusted Partners who ensure they are adhering to all Government guidelines. They are ready and waiting to welcome all our customers.
Refund Guarantee
For all customers that are applicable refunds we have committed to a 90-day turnaround time for processing once a booking is officially affected. The turnaround time ensures that customers are clear on where they stand and when to expect their money. Our fabulous team have tirelessly processed more than 19,000 refund transactions, for groups who have been unable to travel due to Covid-19 restrictions.
Reviews
Our online reviews before Covid were close to perfect (4.9/5!) but some anxious customers have taken their frustrations out on our Trustpilot page over the last year. This has mostly been because our response times are currently slower than usual, and it takes a bit of time for refunds to be processed. Our score has dropped to 3.9/5 but we’re delighted that so many people have taken the time to leave lovely, positive reviews during the pandemic too. Our focus has always been - and will always remain - to keep our wonderful customers happy.