Coronavirus Guarantee - Book with Confidence! See more
The Stag Company Coronavirus Book with Confidence Guarantee!
Now that all formal Government restrictions have eased, people are keen to get back out into the world, so hotels and activities are booking up fast! Get your weekend locked in soon to avoid disappointment, safe in the knowledge that we’ve got your back. We’re keeping our Coronavirus Guarantee in place just in case anything should change.
If your booking is directly affected by Covid-19 Government restrictions
Change the location
Swap your activities
Amend your group size
Postpone your booking to a later date
Terms apply.
Freeze your funds & use them to book before Dec 2022
...and if all else fails, you can request a refund!
If your booking is not directly affected by Covid-19 Government restrictions, or you’re simply reluctant to travel this year
Change the location
Swap your activities
Add or swap group members (subject to loss of deposit)
Postpone your booking to a later date
Freeze your funds & use them to book before Dec 2022 More...
We can offer these flexible options free of charge up until your Final Payment Date.
If any of your group members are unable to attend the booking due to testing positive for Covid-19 or being required to self-isolate, our usual terms & conditions apply, and any monies paid towards their place will be retained.
We’re an ABTA member so you’re in safe hands
We’re an ABTA member so we will take great care to look after your booking – and your money. Not all Stag providers are members of ABTA, so we recommend that you bear this in mind when shopping around.
We pride ourselves on truly caring about each and every one of our customers which is why we created the Stag Company Ethical Promise.
By becoming an ABTA member, we commit to following their strict Code of Conduct, and all package bookings made with us are financially protected, so you know that your money is in safe and capable hands.
Terms apply Visit the ABTA Website
A little bit about our flexible options, which are already working well for our customers!
Postponing Bookings
Since the pandemic struck in March 2020, we’ve been working hard to postpone 800+ bookings into summer 2021, or into 2022. These groups have now got peace of mind as well as a brilliant event to look forward to!
Refunds
Our fabulous team have tirelessly processed more than 18,000 refund transactions, for groups who have been unable to travel due to Covid-19 restrictions. As you can imagine, this has taken us a fair bit of time to work through, and during the peak of the crisis, some groups had to wait a little longer than anticipated for their money.
Covid-Secure Venues
When lockdown restrictions were briefly eased last summer, we were able to jump into action and successfully send away 30 groups to Covid-secure venues. We know that our trusted providers are ready and waiting to welcome your group, as soon as they’re allowed!
Refund Guarantee
Since September 2020, we have committed to a 90-day turnaround time for processing refunds once a booking is officially affected and we’ve managed to keep within this timeframe, so everyone who is owed a refund, has had their money. The turnaround time ensures that customers are clear on where they stand and when to expect their money. Everyone who is within this timeframe has already got their money!
Reviews
Our online reviews before Covid were close to perfect (4.9/5!) but some anxious customers have taken their frustrations out on our Trustpilot page over the last year. This has mostly been because our response times are currently slower than usual, and it takes a bit of time for refunds to be processed. Our score has dropped to 3.9/5 but we’re delighted that so many people have taken the time to leave lovely, positive reviews during the pandemic too. Our focus has always been - and will always remain - to keep our wonderful customers happy.
Furlough
We’ve only had a handful of people working since last March, because we’ve needed to maximise the support from the Government’s furlough scheme, but those few team members are working hard from their homes day in, day out, to keep our customers informed and their bookings on track.